/experience

Experience

Roles, scope and selected contributions. Client names are left out, and outcomes are described without financial figures.

1. Technical Lead Consultant / Solution Architect

   Aug 2024 – present

   HSO Nederland · Global Microsoft implementation partner · Veenendaal, Netherlands

   Technical lead and solution architect on Microsoft Dynamics 365 CE, Power Platform and Azure implementations.

   Scope & ownership

   • ›Enterprise solution architecture and architecture governance
   • ›Dynamics 365 implementations, ALM and CI/CD pipelines, including security guardrails
   • ›Stakeholder alignment and architecture advisory
   • ›Aligning solutions with EU requirements: NIS2, GDPR and the EU AI Act

   My contribution

   • ›Brought a cross-border on-premises-to-cloud CRM migration back on track after a first go-live with heavy rework.
   • ›As a member of the Architecture Board, reviewed solution designs for alignment with the EU AI Act and GDPR.

   Team outcome

   • ›Part of the team that delivered an M&A carve-out and tenant-to-tenant migration on time and within budget under tight constraints.

   Environment: Power Platform, Dynamics 365 CE, Dataverse, Azure, Azure DevOps

   Read the case study: Recovering a cross-border CRM cloud migration →

2. Senior Power Platform Consultant

   Jul 2023 – Jul 2024

   Ilionx · Dutch IT services company · Utrecht, Netherlands

   Senior consultant on Power Platform and Dynamics CE projects, including custom development and ALM.

   Scope & ownership

   • ›Power Platform and Dynamics CE solution design and delivery
   • ›Requirements and stakeholder alignment with key users

   My contribution

   • ›Delivered a working Power Platform CRM prototype within 10 days for an organisation whose earlier requirements phase had not produced a working system.

   Environment: Power Platform, Dynamics CE, Azure, Azure DevOps, custom development

   Read the case study: A working CRM prototype in 10 days →

3. Technical Consultant / Engineer

   Nov 2020 – Jun 2023

   ELCA Informatik AG · Swiss IT consulting company · Zürich, Switzerland

   Technical CRM engineer in the Swiss-German Dynamics CRM team.

   Scope & ownership

   • ›Dynamics CE and Power Platform development
   • ›Data and reporting solutions on SQL Server

   My contribution

   • ›Started the department's first business intelligence (Power BI) initiative and designed its technology stack, which led to follow-up engagements.

   Environment: Dynamics CE, Power Platform, Power BI, SQL Server, SSIS, SSAS, C#

4. Business Analyst / Global CRM Product Owner

   Mar 2020 – Oct 2020

   Maxon Group · Swiss electrical engineering company · Sachseln, Switzerland

   Global CRM product owner and third-level support, and business analyst for a group-wide internal pricing tool.

   Scope & ownership

   • ›Global CRM product ownership and third-level support
   • ›Business analysis for a group-wide internal pricing tool

   My contribution

   • ›Ran global stakeholder audits that identified redundant software applications and avoided unnecessary IT spend.
   • ›Improved CRM support for the US organisation.

   Environment: CRM, business analysis

5. Sales Analyst

   Dec 2015 – Feb 2020

   Coty Schweiz AG · Global cosmetics company · Hünenberg, Switzerland

   Sales reporting, dashboards and analysis for the Swiss organisation.

   Scope & ownership

   • ›Sales reporting, dashboards and analysis
   • ›Business intelligence trainer for Austria and Switzerland
   • ›Local IT support; key account management for smaller customers and the online shop

   My contribution

   • ›Used data analysis to quantify operational risk and system latency, which supported approval of an infrastructure modernisation investment during a global spending freeze.
   • ›Built unified dashboards that consolidated separate data sources for the luxury division after a global merger.

   Environment: SAP HANA, SAP R/3, Python, SQL, Excel/VBA

6. Sales / Financial Controller

   Dec 2014

   DAW Schweiz AG · Zürich, Switzerland

   Sales and financial controlling.

   My contribution

   • ›Automated sales reporting for 40+ sales representatives with Excel/VBA, cutting production time from two days to five minutes.

   Environment: Excel/VBA, Navision ERP